{"style": {"color_chatbubble_text": "#ffffff", "color_chat_log_elements": "#333333", "color_button_background": "#0BA5B7", "color_button_outline": "#0069ff", "color_bubble_button_background": "#00B9CD", "color_button_text": "#ffffff", "color_background": "#ffffff", "color_header_background": "#00B9CD", "color_header_text": "#ffffff", "color_input_background": "#edeeef", "color_input_text": "#333333", "color_user_message_background": "#F5EDD1", "color_user_message_text_color": "#ffffff", "color_bot_message_background": "#f3ebe5", "color_bot_message_text_color": "#2c2c2c", "color_global_icons_button_background": "#ffffff", "color_panel_background": "#ffffff", "color_secondary_button_background": "#ffffff", "chatbubble_icon_avatar_image": null}, "notifications": {"tab_notification": true, "sound_notification": true, "bubble_notification": true, "use_push_greetings": true, "push_greetings": [{"enabled": {"en": true}, "title": {"da": "Change language", "fi": "Change language", "pl": "Change language", "de": "Change language", "sv": "Change language", "es": "Change language", "fr": "Change language", "en": "Welcome", "it": "Change language", "nb": "Change language", "nl": "Change language"}, "url": "https://hobbii.com", "message": {"en": "Welcome! How can I help? \ud83e\uddf6"}, "autopopup_time": 0}, {"enabled": {"en": true}, "title": {"da": "Change language", "fi": "Change language", "pl": "Change language", "de": "Change language", "sv": "Change language", "es": "Change language", "fr": "Change language", "en": "Change language", "it": "Change language", "nb": "Change language", "nl": "Change language"}, "url": "https://hobbii.com/pages/advent-calendar", "message": {"en": "\ud83c\udf1f Change your language \ud83c\udf1f"}, "autopopup_time": 0}], "global_icons": []}, "welcome_page": {"image": null, "type": "NONE", "header": {"da": "Hi, welcome to our chatbot!", "de": "Hi, welcome to our chatbot!", "en": "Hi, welcome to our chatbot!", "es": "Hi, welcome to our chatbot!", "fi": "Hi, welcome to our chatbot!", "fr": "Hi, welcome to our chatbot!", "it": "Hi, welcome to our chatbot!", "nb": "Hei, velkommen til chatboten v\u00e5r!", "nl": "Hi, welcome to our chatbot!", "nn": "Hei, velkommen til chatboten v\u00e5r!", "pl": "Hi, welcome to our chatbot!", "sv": "Hej, v\u00e4lkommen till v\u00e5r chatbot!"}, "text": {"da": "<p>Our chatbot is trained to answer questions about our product, but is continuously learning. Try to make your questions as precise as possible. Do not provide the chatbot with any personal information.</p>", "de": "<p>Our chatbot is trained to answer questions about our product, but is continuously learning. Try to make your questions as precise as possible. Do not provide the chatbot with any personal information.</p>", "en": "<p>Our chatbot is trained to answer questions about our product, but is continuously learning. Try to make your questions as precise as possible. Do not provide the chatbot with any personal information.</p>", "es": "<p>Our chatbot is trained to answer questions about our product, but is continuously learning. Try to make your questions as precise as possible. Do not provide the chatbot with any personal information.</p>", "fi": "<p>Our chatbot is trained to answer questions about our product, but is continuously learning. Try to make your questions as precise as possible. Do not provide the chatbot with any personal information.</p>", "fr": "<p>Our chatbot is trained to answer questions about our product, but is continuously learning. Try to make your questions as precise as possible. Do not provide the chatbot with any personal information.</p>", "it": "<p>Our chatbot is trained to answer questions about our product, but is continuously learning. Try to make your questions as precise as possible. Do not provide the chatbot with any personal information.</p>", "nb": "<p>Chatboten v\u00e5r er oppl\u00e6rt til \u00e5 svare p\u00e5 det meste om  produktet v\u00e5rt, og l\u00e6rer kontinuerlig. Still helst korte og presise sp\u00f8rsm\u00e5l. Ikke oppgi sensitiv informasjon i chatten.</p>", "nl": "<p>Our chatbot is trained to answer questions about our product, but is continuously learning. Try to make your questions as precise as possible. Do not provide the chatbot with any personal information.</p>", "nn": "<p>Chatboten v\u00e5r er oppl\u00e6rt til \u00e5 svare p\u00e5 det meste om  produktet v\u00e5rt, og l\u00e6rer kontinuerlig. Still helst korte og presise sp\u00f8rsm\u00e5l. Ikke oppgi sensitiv informasjon i chatten.</p>", "pl": "<p>Our chatbot is trained to answer questions about our product, but is continuously learning. Try to make your questions as precise as possible. Do not provide the chatbot with any personal information.</p>", "sv": "<p>V\u00e5r chatbot \u00e4r tr\u00e4nad f\u00f6r att hj\u00e4lpa dig med de fr\u00e5gor du har om v\u00e5r produkt, och l\u00e4rer kontinuerligt. St\u00e4ll korta och precisa fr\u00e5gor. Ge inte chatboten personlig information.</p>"}, "start_button": {"da": "Start chat", "de": "Start chat", "en": "Start chat", "es": "Start chat", "fi": "Start chat", "fr": "Start chat", "it": "Start chat", "nb": "Start chat", "nl": "Start chat", "nn": "Start chat", "pl": "Start chat", "sv": "Start chat"}}, "chatbubble": {"heartbeat_enabled": false, "heartbeat_ttl_s": 0, "realtime_analytics": true, "key": "422c0aaa-3f88-4f26-a173-2e20403a26e7", "domains": ["*"], "persist_state": true, "persist_state_lifespan_seconds": 604800, "autopopup": false, "autopopup_time": 10000, "keep_open": false, "keep_open_mobile": false, "input_limit_enabled": true, "input_limit": 140, "auth_public_key": "", "icon_avatar_image": null}, "maintenance_alert": {"alert_enabled": false, "text_content": {"da": ".", "de": "Aufgrund des Schnees kann es zu kleinen Lieferverz\u00f6gerungen kommen. Danke f\u00fcr deine Geduld", "en": "Winter snow may causing minor delivery delays. Thanks for your patience!", "es": "El clima invernal puede causar algunos retrasos. Gracias por tu paciencia", "fi": "Talvis\u00e4\u00e4 aiheuttaa pieni\u00e4 viiv\u00e4styksi\u00e4. Kiitos k\u00e4rsiv\u00e4llisyydest\u00e4si!", "fr": "La neige cause de l\u00e9gers retards. Merci de votre patience !", "it": "La neve sta causando piccoli ritardi. Grazie per la pazienza!", "nb": "Vinterv\u00e6ret skaper litt forsinkelser. Takk for t\u00e5lmodigheten!", "nl": "Het winterweer zorgt voor wat vertraging. Bedankt voor je geduld!", "pl": "Zimowa aura mo\u017ce powodowa\u0107 niewielkie op\u00f3\u017anienia. Dzi\u0119kujemy za cierpliwo\u015b\u0107!", "sv": "Vinterv\u00e4dret orsakar sm\u00e5 f\u00f6rseningar. Tack f\u00f6r ditt t\u00e5lamod!"}, "link_text": {}, "link_location": {}}, "text": {"placeholder": {"da": "Stil mig et sp\u00f8rgsm\u00e5l\u2026", "de": "Tippe deine Frage hier...", "en": "Ask me a question\u2026", "es": "Hazme una pregunta\u2026", "fi": "Esit\u00e4 minulle kysymys\u2026", "fr": "Posez votre question ici\u2026", "it": "Fammi una domanda\u2026", "nb": "Still meg et sp\u00f8rsm\u00e5l\u2026", "nl": "Stel me een vraag\u2026", "nn": "Still meg eit sp\u00f8rsm\u00e5l\u2026", "pl": "Zadaj mi pytanie\u2026", "sv": "Skriv din fr\u00e5ga h\u00e4r..."}, "change_language_text": {"da": "Chatten nulstilles, n\u00e5r du \u00e6ndrer sproget", "de": "Beim \u00c4ndern der Sprache wird der Chat neugestartet.", "en": "The chat will reset when you change the language", "es": "La conversaci\u00f3n se reiniciar\u00e1 al cambiar de idioma", "fi": "Vaihtamalla kielt\u00e4 chat nollautuu", "fr": "The chat will reset when you change the language", "it": "The chat will reset when you change the language", "nb": "N\u00e5r du endrer spr\u00e5k, starter samtalen p\u00e5 nytt", "nl": "Het gesprek begint opnieuw wanneer je van taal verandert.", "nn": "N\u00e5r du endrer spr\u00e5k, starter samtalen p\u00e5 nytt", "pl": "Czat zostanie zresetowany po zmianie j\u0119zyka", "sv": "Chatten kommer att \u00e5terst\u00e4llas n\u00e4r du \u00e4ndrar spr\u00e5k"}, "change_language_button": {"da": "Change language", "de": "Language/ Sprache", "en": "Change language", "es": "Change language", "fi": "Change language", "fr": "Change language", "it": "Change language", "nb": "Endre spr\u00e5k", "nl": "Van taal veranderen", "nn": "Endre spr\u00e5k", "pl": "Change language", "sv": "Change language"}, "start_over_button": {"da": "Start forfra", "de": "Chat neustarten", "en": "Start over", "es": "Empezar de nuevo", "fi": "Aloita alusta", "fr": "Start over", "it": "Start over", "nb": "Start p\u00e5 nytt", "nl": "Begin opnieuw", "nn": "Start p\u00e5 nytt", "pl": "Zacznij od nowa", "sv": "B\u00f6rja om"}, "download_button": {"da": "Download chat", "de": "Chat downloaden", "en": "Download chat", "es": "Descargar chat", "fi": "Lataa chat-keskustelu", "fr": "Download chat", "it": "Download chat", "nb": "Last ned samtale", "nl": "Gesprek downloaden", "nn": "Last ned samtalen", "pl": "Pobierz czat", "sv": "Ladda ner chatten"}, "delete_button": {"da": "Slet chatlog", "de": "Chatverlauf l\u00f6schen", "en": "Delete chat log", "es": "Eliminar historial del chat", "fi": "Poista chat-historia", "fr": "Delete chat log", "it": "Delete chat log", "nb": "Slett chatloggen", "nl": "Gesprek verwijderen", "nn": "Slett chatloggen", "pl": "Usu\u0144 histori\u0119 czatu", "sv": "Radera chatthistorik"}, "delete_text": {"da": "Er du sikker p\u00e5, at du vil slette chatloggen?", "de": "M\u00f6chten Sie den Chat wirklich l\u00f6schen?", "en": "Are you sure you want to delete the chat log?", "es": "\u00bfEst\u00e1s seguro de que quieres eliminar el historial del chat?", "fi": "Haluatko varmasti poistaa chat-historian?", "fr": "Are you sure you want to delete the chat log?", "it": "Are you sure you want to delete the chat log?", "nb": "Er du sikker p\u00e5 at du vil slette chatloggen?", "nl": "Weet je zeker dat je het gesprek wilt verwijderen?", "nn": "Er du sikker p\u00e5 at du vil sletta chatloggen?", "pl": "Czy na pewno chcesz usun\u0105\u0107 histori\u0119 czatu?", "sv": "\u00c4r du s\u00e4ker p\u00e5 att du vill radera chatthistoriken?"}, "download_format_text": {"da": "V\u00e6lg det format, der passer bedst til dig. Ikke sikker? V\u00e6lg HTML.", "de": "W\u00e4hlen Sie ein Format. Wenn Sie nicht sicher sind empfehlen wir HTML.", "en": "Select the format best suited for you. Not sure? Choose HTML.", "es": "Selecciona el formato que mejor se adapte a ti. \u00bfNo est\u00e1s seguro? Elige HTML.", "fi": "Valitse sinulle sopivin formaatti, jos et ole varma - valitse HTML", "fr": "Select the format best suited for you. Not sure? Choose HTML.", "it": "Select the format best suited for you. Not sure? Choose HTML.", "nb": "Velg formatet som passer deg best. Er du usikker, velg HTML.", "nl": "Selecteer het formaat dat het beste bij jou past. Niet zeker? Kies HTML.", "nn": "Velg formatet som passar deg best. Er du usikker, velg HTML.", "pl": "Wybierz format, kt\u00f3ry najlepiej Ci odpowiada. Nie wiesz, kt\u00f3ry wybra\u0107? Wybierz HTML.", "sv": "V\u00e4lj det format som passar dig b\u00e4st. Os\u00e4ker? V\u00e4lj HTML."}, "chat_deleted_header": {"da": "Din chat er blevet slettet.", "de": "Ihr Chat wurde gel\u00f6scht.", "en": "Your chat has been deleted.", "es": "Tu chat ha sido eliminado.", "fi": "Chat on poistettu", "fr": "Your chat has been deleted.", "it": "Your chat has been deleted.", "nb": "Samtalen din er slettet.", "nl": "Je gesprek is verwijderd.", "nn": "Din samtale er no sletta.", "pl": "Tw\u00f3j czat zosta\u0142 usuni\u0119ty.", "sv": "Din chatt har raderats."}, "chat_deleted_text": {"da": "The chat closes automatically. Click on the chat bubble to start a new conversation.", "de": "Der Chat schlie\u00dft sich automatisch. Klicken Sie auf die Sprechblase um einen neuen Chat zu starten.", "en": "The chat closes automatically. Click on the chat bubble to start a new conversation.", "es": "The chat closes automatically. Click on the chat bubble to start a new conversation.", "fi": "The chat closes automatically. Click on the chat bubble to start a new conversation.", "fr": "The chat closes automatically. Click on the chat bubble to start a new conversation.", "it": "The chat closes automatically. Click on the chat bubble to start a new conversation.", "nb": "Chatten avsluttes automatisk. Klikk p\u00e5 chatboblen for \u00e5 starte en ny samtale.", "nl": "Het gesprek sluit automatisch. Klik op het gesprekswolkje om een nieuw gesprek te starten.", "nn": "Chatten blir automatisk avslutta. Klikk p\u00e5 chatbobla for \u00e5 starte ein ny samtale.", "pl": "The chat closes automatically. Click on the chat bubble to start a new conversation.", "sv": "Chatten avslutas automatiskt. Tryck p\u00e5 chattbubblan f\u00f6r att starta ett nytt samtal."}, "back_to_chat_button": {"da": "Vend tilbage til chat", "de": "Zur\u00fcck zum Chat", "en": "Return to chat", "es": "Volver al chat", "fi": "Palaa chattiin", "fr": "Return to chat", "it": "Return to chat", "nb": "Tilbake til chat", "nl": "Ga terug naar gesprek", "nn": "Tilbake til chat", "pl": "Wr\u00f3\u0107 do czatu", "sv": "G\u00e5 tillbaka till chatten"}, "cancel_chat_text": {"da": "Vil du annullere chatten?", "de": "M\u00f6chten Sie den Chat beenden?", "en": "Would you like to cancel the chat?", "es": "\u00bfDeseas cancelar el chat?", "fi": "Haluatko keskeytt\u00e4\u00e4 chatin?", "fr": "Would you like to cancel the chat?", "it": "Would you like to cancel the chat?", "nb": "Vil du avslutte samtalen?", "nl": "Wil je het gesprek annuleren?", "nn": "Vil du avslutta samtalen?", "pl": "Czy chcesz anulowa\u0107 czat?", "sv": "Vill du avsluta chatten?"}, "cancel_chat_button": {"da": "Annull\u00e9r chat", "de": "Chat beenden", "en": "Cancel chat", "es": "Cancelar chat", "fi": "Keskeyt\u00e4 chat", "fr": "Cancel chat", "it": "Cancel chat", "nb": "Avslutt samtale", "nl": "Gesprek annuleren", "nn": "Avslutt samtalen", "pl": "Anuluj czat", "sv": "Avsluta chatten"}, "confirm_action_button": {"da": "Bekr\u00e6ft", "de": "Best\u00e4tigen", "en": "Confirm", "es": "Confirmar", "fi": "Vahvista", "fr": "Confirm", "it": "Confirm", "nb": "Bekreft", "nl": "Bevestig", "nn": "Bekreft", "pl": "Potwierd\u017a", "sv": "Bekr\u00e4fta"}, "disabled_input_text": {"da": "Select any of the buttons above", "de": "Select any of the buttons above", "en": "Select any of the buttons above", "es": "Select any of the buttons above", "fi": "Select any of the buttons above", "fr": "Select any of the buttons above", "it": "Select any of the buttons above", "nb": "Velg en av knappene over", "nl": "Klik op een van de knoppen", "nn": "Vel ein av knappane over", "pl": "Select any of the buttons above", "sv": "V\u00e4lj en av knapparna \u00f6ver"}, "agent_joined_text": {"da": "joined the conversation", "de": "ist dem Chat beigetreten", "en": "joined the conversation", "es": "joined the conversation", "fi": "joined the conversation", "fr": "joined the conversation", "it": "joined the conversation", "nb": "har blitt med i samtalen", "nl": "heeft deelgenomen aan het gesprek", "nn": "har blitt med i samtala", "pl": "joined the conversation", "sv": "\u00e4r med i chatten"}, "agent_left_text": {"da": "left the conversation", "de": "left the conversation", "en": "left the conversation", "es": "left the conversation", "fi": "left the conversation", "fr": "left the conversation", "it": "left the conversation", "nb": "har forlatt samtalen", "nl": "heeft het gesprek verlaten", "nn": "har forlate samtala", "pl": "left the conversation", "sv": "har l\u00e4mnat chatten"}, "handover_queue_text": {"da": "Waiting for manual chat", "de": "Waiting for manual chat", "en": "Waiting for manual chat", "es": "Waiting for manual chat", "fi": "Waiting for manual chat", "fr": "Waiting for manual chat", "it": "Waiting for manual chat", "nb": "Venter p\u00e5 manuell chat", "nl": "Wacht op handmatige chat", "nn": "Ventar p\u00e5 manuell chat", "pl": "Waiting for manual chat", "sv": "V\u00e4nta p\u00e5 manuell chatt"}, "handover_queue_link": {"da": "Leave queue", "de": "Leave queue", "en": "Leave queue", "es": "Leave queue", "fi": "Leave queue", "fr": "Leave queue", "it": "Leave queue", "nb": "Forlat k\u00f8", "nl": "Rij verlaten", "nn": "Forlat k\u00f8", "pl": "Leave queue", "sv": "L\u00e4mna chattk\u00f6n"}, "takeover_queue_text": {"da": "Waiting for manual chat", "de": "Waiting for manual chat", "en": "Waiting for manual chat", "es": "Waiting for manual chat", "fi": "Waiting for manual chat", "fr": "Waiting for manual chat", "it": "Waiting for manual chat", "nb": "Venter p\u00e5 manuell chat", "nl": "Wacht op handmatige chat", "nn": "Ventar p\u00e5 manuell chat", "pl": "Waiting for manual chat", "sv": "V\u00e4nta p\u00e5 manuell chatt"}, "takeover_queue_link": {"da": "Leave queue", "de": "Leave queue", "en": "Leave queue", "es": "Leave queue", "fi": "Leave queue", "fr": "Leave queue", "it": "Leave queue", "nb": "Forlat k\u00f8", "nl": "Rij verlaten", "nn": "Forlat k\u00f8", "pl": "Leave queue", "sv": "L\u00e4mna chattk\u00f6n"}, "leave_queue_text": {"da": "Leaving queue", "de": "Leaving queue", "en": "Leaving queue", "es": "Leaving queue", "fi": "Leaving queue", "fr": "Leaving queue", "it": "Leaving queue", "nb": "Forlater k\u00f8", "nl": "Verlaat rij", "nn": "Forlater k\u00f8", "pl": "Leaving queue", "sv": "l\u00e4mnar k\u00f6"}, "leave_queue_link": {"da": "Stay in queue", "de": "Stay in queue", "en": "Stay in queue", "es": "Stay in queue", "fi": "Stay in queue", "fr": "Stay in queue", "it": "Stay in queue", "nb": "Behold plassen i k\u00f8en", "nl": "Blijf in de wachtrij", "nn": "Behold plassen i k\u00f8en", "pl": "Stay in queue", "sv": "Beh\u00e5ll platsen i chattk\u00f6n"}, "settings_button": {"da": "Indstillinger", "de": "Settings", "en": "Settings", "es": "Configuraci\u00f3n", "fi": "Asetukset", "fr": "Settings", "it": "Settings", "nb": "Innstillinger", "nl": "Instellingen", "nn": "Innstillingar", "pl": "Ustawienia", "sv": "Inst\u00e4llningar"}, "settings_header": {"da": "Indstillinger", "de": "Settings", "en": "Settings", "es": "Configuraci\u00f3n", "fi": "Asetukset", "fr": "Settings", "it": "Settings", "nb": "Innstillinger", "nl": "Instellingen", "nn": "Innstillingar", "pl": "Ustawienia", "sv": "Inst\u00e4llningar"}, "cancel_button": {"da": "Annull\u00e9r", "de": "Cancel", "en": "Cancel", "es": "Cancelar", "fi": "Peruuta", "fr": "Cancel", "it": "Cancel", "nb": "Avbryt", "nl": "Annuleren", "nn": "Avbryt", "pl": "Anuluj", "sv": "Avbryt"}, "file_limitation": {"da": "Filbegr\u00e6nsninger", "de": "Size and file limitations", "en": "Size and file limitations", "es": "Size and file limitations", "fi": "Size and file limitations", "fr": "Size and file limitations", "it": "Size and file limitations", "nb": "Filbegrensninger", "nl": "Grootte- en bestandsbeperkingen", "nn": "Filkrav", "pl": "Size and file limitations", "sv": "Filbegr\u00e4nsningar"}, "file_maximum_size": {"da": "Maksimal st\u00f8rrelse", "de": "Maximum size", "en": "Maximum size", "es": "Maximum size", "fi": "Maximum size", "fr": "Maximum size", "it": "Maximum size", "nb": "Maksimal st\u00f8rrelse", "nl": "Maximale grootte", "nn": "Maksimal storleik", "pl": "Maximum size", "sv": "Maximal storlek"}, "file_supported_types": {"da": "Underst\u00f8tter", "de": "Supports", "en": "Supports", "es": "Supports", "fi": "Supports", "fr": "Supports", "it": "Supports", "nb": "St\u00f8tter", "nl": "Supports", "nn": "St\u00f8ttar", "pl": "Supports", "sv": "St\u00f6der"}, "upload_file_text": {"da": "Upload fil", "de": "Upload file", "en": "Upload file", "es": "Subir archivo", "fi": "Lataa tiedosto", "fr": "Upload file", "it": "Upload file", "nb": "Last opp fil", "nl": "Bestand uploaden", "nn": "Last opp fil", "pl": "Prze\u015blij plik", "sv": "Ladda upp fil"}, "upload_file_subtext": {"da": "Select source", "de": "Select source", "en": "Select source", "es": "Select source", "fi": "Select source", "fr": "Select source", "it": "Select source", "nb": "Velg kilde", "nl": "Selecteer bron", "nn": "Vel kjelde", "pl": "Select source", "sv": "V\u00e4lj k\u00e4lla"}, "upload_file_failed": {"da": "Upload of file failed", "de": "Upload of file failed", "en": "Upload of file failed", "es": "Upload of file failed", "fi": "Upload of file failed", "fr": "Upload of file failed", "it": "Upload of file failed", "nb": "Opplasting av fil mislyktes", "nl": "Uploaden van bestand mislukt   1/2", "nn": "Kunne ikkje laste opp fil", "pl": "Upload of file failed", "sv": "Det gick inte att ladda upp filen"}, "ios_file_selector_button": {"da": "Files", "de": "Files", "en": "Files", "es": "Files", "fi": "Files", "fr": "Files", "it": "Files", "nb": "Filer", "nl": "Bestanden", "nn": "Filer", "pl": "Files", "sv": "Filer"}, "ios_photo_selector_button": {"da": "Photo library", "de": "Photo library", "en": "Photo library", "es": "Photo library", "fi": "Photo library", "fr": "Photo library", "it": "Photo library", "nb": "Fotobibliotek", "nl": "Fotobibliotheek", "nn": "Fotobibliotek", "pl": "Photo library", "sv": "Fotobibliotek"}, "language_switch_notification": {"en": "I detected English and switched language. Go to [settings](#settings/language-select) to switch back.", "nb": "Jeg oppdaget norsk og byttet spr\u00e5k. G\u00e5 til [innstillinger](#settings/language-select) for \u00e5 bytte tilbake."}, "gpt_search_text": {"da": "is searching our web page", "de": "is searching our web page", "en": "is searching our web page", "es": "is searching our web page", "fi": "is searching our web page", "fr": "is searching our web page", "it": "is searching our web page", "nb": "s\u00f8ker p\u00e5 nettsiden v\u00e5r", "nl": "is onze webpagina aan het doorzoeken", "nn": "s\u00f8ker p\u00e5 nettsida v\u00e5r", "pl": "is searching our web page", "sv": "s\u00f6ker p\u00e5 v\u00e5r hemsida"}, "gpt_search_result_text": {"da": "found this on our web page", "de": "found this on our web page", "en": "found this on our web page", "es": "found this on our web page", "fi": "found this on our web page", "fr": "found this on our web page", "it": "found this on our web page", "nb": "fant dette p\u00e5 nettsiden v\u00e5r", "nl": "heeft dit op onze webpagina gevonden", "nn": "fann dette p\u00e5 nettsida v\u00e5r", "pl": "found this on our web page", "sv": "hittade detta p\u00e5 v\u00e5r hemsida"}, "gpt_tooltip_disclaimer": {"da": "This reply is generated based on content from our web page.", "de": "This reply is generated based on content from our web page.", "en": "This reply is generated based on content from our web page.", "es": "This reply is generated based on content from our web page.", "fi": "This reply is generated based on content from our web page.", "fr": "This reply is generated based on content from our web page.", "it": "This reply is generated based on content from our web page.", "nb": "Dette svaret er generert basert p\u00e5 innhold fra nettsiden v\u00e5r.", "nl": "Deze reactie is gegenereerd op basis van de inhoud van onze webpagina.", "nn": "Dette svaret er generert basert p\u00e5 innhald fr\u00e5 nettsida v\u00e5r.", "pl": "This reply is generated based on content from our web page.", "sv": "Detta svar \u00e4r genererat baserat p\u00e5 inneh\u00e5llet fr\u00e5n v\u00e5r hemsida"}, "reference_list_title": {"da": "Kilde", "de": "Source", "en": "Source", "es": "Source", "fi": "Source", "fr": "Source", "it": "Source", "nb": "Kilde", "nl": "Bron", "nn": "Kilde", "pl": "Source", "sv": "K\u00e4lla"}, "read_more_text": {"da": "L\u00e6s mere", "de": "Read more", "en": "Read more", "es": "Read more", "fi": "Read more", "fr": "Read more", "it": "Read more", "nb": "Les mer", "nl": "Lees meer", "nn": "Les meir", "pl": "Read more", "sv": "L\u00e4s mer"}, "estimated_time_text": {"da": "Estimeret ventetid", "de": "Estimated wait time", "en": "Estimated wait time", "es": "Estimated wait time", "fi": "Estimated wait time", "fr": "Estimated wait time", "it": "Estimated wait time", "nb": "Estimert ventetid", "nl": "Geschatte wachttijd", "nn": "Estimert ventetid", "pl": "Estimated wait time", "sv": "Uppskattad v\u00e4ntetid"}, "queue_position_text": {"da": "Position i k\u00f8en", "de": "Position in queue", "en": "Position in queue", "es": "Position in queue", "fi": "Position in queue", "fr": "Position in queue", "it": "Position in queue", "nb": "Posisjon i k\u00f8en", "nl": "Positie in de wachtrij", "nn": "Posisjon i k\u00f8en", "pl": "Position in queue", "sv": "Position i k\u00f6n"}, "chatbubble_text": {"da": "Snak", "de": "Chat", "en": "Chat", "es": "Chat", "fi": "Chat", "fr": "Chat", "it": "Chat", "nb": "Chat", "nl": "Chat", "nn": "Chat", "pl": "Chat", "sv": "Chatt"}, "chatting_with_agent_text": {"da": "Chatter med", "de": "Chatting with", "en": "Chatting with", "es": "Chatting with", "fi": "Chatting with", "fr": "Chatting with", "it": "Chatting with", "nb": "Chatter med", "nl": "Chatten met", "nn": "Chatter med", "pl": "Chatting with", "sv": "Chattar med"}, "user_end_handover_button_text": {"da": "Afslut chat", "de": "End human chat", "en": "End human chat", "es": "End human chat", "fi": "End human chat", "fr": "End human chat", "it": "End human chat", "nb": "Avslutt chat", "nl": "Chat be\u00ebindigen", "nn": "Avslutt chat", "pl": "End human chat", "sv": "Avsluta chatt"}, "user_end_handover_modal_title_text": {"da": "\u00d8nsker du at afslutte samtalen med menneske?", "de": "Do you wish to end the human chat?", "en": "Do you wish to end the human chat?", "es": "Do you wish to end the human chat?", "fi": "Do you wish to end the human chat?", "fr": "Do you wish to end the human chat?", "it": "Do you wish to end the human chat?", "nb": "\u00d8nsker du \u00e5 avslutte samtalen med menneske?", "nl": "Wil je de chat eindigen?", "nn": "\u00d8nsker du \u00e5 avslutte samtalen med menneske?", "pl": "Do you wish to end the human chat?", "sv": "Vill du avsluta chatten med m\u00e4nniska?"}, "user_end_handover_modal_description_text": {"da": "Hvis du forlader samtalen, bliver du taget tilbage til chatbotten.", "de": "If you leave the chat you will be taken back to the chatbot.", "en": "If you leave the chat you will be taken back to the chatbot.", "es": "If you leave the chat you will be taken back to the chatbot.", "fi": "If you leave the chat you 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Meer hulp nodig? Start een nieuw gesprek en typ \"mens\" om contactgegevens van ons supportteam te krijgen. \ud83e\ude77"}, "url_for_feedback": "https://www.example.com"}]}, "da": {"id": "490e3ede-a96d-4eff-9372-f1f129c52cf9", "forms": [{"id": "bb2a2f75-4b8b-4309-98b8-2d89e71bca56", "is_active": true, "form_title": "Feedback formular", "headline": "Rate the conversation", "allow_bot_feedback_after_handover_feedback": true, "button_label": "Send", "next_button": "N\u00e6ste", "back_button": "Tilbage", "send_button": "Send", "thanks_text": "Mange tak! \ud83d\udc97", "feedback_type": "widget_feedback", "trigger_type": "bot_conversation", "timeout": {"title": "Er du der stadig?", "enabled": true, "message": "Du har v\u00e6ret stille l\u00e6nge...", "duration": 900, "end_conversation_text": "Afslut samtale", "continue_conversation_text": "Forts\u00e6t samtale"}, "rating_scale": {"title": "Hvordan vil du bed\u00f8mme din samtale?", "edit_labels": [{"id": "fa9ca66e-40f5-4cf7-ad27-1cdad80c5efa", "image": "https://static.kindlycdn.com/media/edit_labels/fa9ca66e-40f5-4cf7-ad27-1cdad80c5efa.png", "rating": "Hj\u00e6lpsom", "sentiment": "positive", "show_rating": true}, {"id": "3be2b6dd-e8c2-4a2e-8605-568b90ff1d4d", "image": "https://static.kindlycdn.com/media/edit_labels/3be2b6dd-e8c2-4a2e-8605-568b90ff1d4d.png", "rating": "Ikke hj\u00e6lpsom", "sentiment": "negative", "show_rating": true}], "rating_system": 2}, "predefined_buttons": {"sentiments": {"neutral": {"title": "Hvad kunne forbedres?", "buttons": [{"id": "ceac5486-6943-46f1-9e3d-fb36cfbcf5a9", "text": "Chatbotten kunne v\u00e6re klogere"}, {"id": "07ce4878-9e81-417c-9b19-840afd42abe6", "text": "Klarere kommunikation"}, {"id": "b91e4206-44d5-431c-b9ee-58148577ddc6", "text": "Chatbotten forstod en del af mit sp\u00f8rgsm\u00e5l"}]}, "negative": {"title": "Hvad gik galt?", "buttons": [{"id": "cb640d4d-8aa9-40c1-a240-d35ce605bfb2", "text": "Chatbotten forstod ikke mit sp\u00f8rgsm\u00e5l"}, {"id": "bbefebde-1a5c-4247-9791-88df638465f3", "text": "Svaret var forvirrende"}, {"id": "b94647be-f00b-489e-a81a-89c7ff502bc1", "text": "Problemet blev ikke l\u00f8st"}, {"id": "cd1ccc1a-75b6-4cfd-840f-0ef3f4c0957d", "text": "Chatbotten gav gentagne svar"}]}, "positive": {"title": "Hvad gik godt?", "buttons": [{"id": "a013b687-4cfb-470e-b3dc-0f607d2c7f7f", "text": "Informative svar"}, {"id": "7402a521-3616-47c3-b93d-7885664ae10b", "text": "Brugervenlig"}, {"id": "ece07848-fe96-482f-a51f-1a3272498068", "text": "Klar kommunikation"}, {"id": "71829e42-f083-4a1e-a4a9-45a4fabc434b", "text": "Problemet blev l\u00f8st"}]}, "no_sentiment": {"title": "Anything else to add?", "buttons": [{"id": "be6c2926-d51a-4d4e-a564-e7156b21c044", "text": "Issue was not resolved"}, {"id": "959a2c1c-cd4a-4f4e-98cf-603222a432cd", "text": "Confusing communication"}, {"id": "b4e36c56-37fd-4e08-8f32-a6e81dc1175f", "text": "Issue was partially resolved"}, {"id": "81b77dbf-8980-4915-8a07-18f77b837e41", "text": "Informative answers"}]}}, "enable_step": false, "use_sentiment_buttons": false}, "free_form": {"title": " Noget andet at tilf\u00f8je?\ud83e\uddf6", "enable_step": true, "placeholder": "Skriv din kommentar her. 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Tarvitsetko apua? 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Trenger du mer hjelp? 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How can I help? \ud83e\uddf6"}, "autopopup_time": 0}, {"enabled": {"en": true}, "title": {"da": "Change language", "fi": "Change language", "pl": "Change language", "de": "Change language", "sv": "Change language", "es": "Change language", "fr": "Change language", "en": "Change language", "it": "Change language", "nb": "Change language", "nl": "Change language"}, "url": "https://hobbii.com/pages/advent-calendar", "message": {"en": "\ud83c\udf1f Change your language \ud83c\udf1f"}, "autopopup_time": 0}], "global_icons": []}